XenPaid

Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how XenPaid (138 Robinson Road, #26-01, Singapore 068906) collects and uses personal data when you use https://xenpaid.com. We handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).

1. Data we collect

  • Account data: name, username, email address, mobile number, country, password (stored only in encrypted/hashed form) and the sponsor who referred you.
  • Wallet data: the USDT wallet address you add for withdrawals.
  • Activity data: ad views, check-ins, story submissions (including screenshots you upload), rewards, withdrawals and support messages.
  • Technical data: IP address, device and browser information, and cookies needed to keep you logged in.
  • Telegram: if you contact our Telegram support bot, the messages you send to it.

2. How we use your data

  • To create and run your account, credit rewards and process withdrawals.
  • To prevent fraud and abuse (for example duplicate accounts or fake screenshots).
  • To provide support and send important service messages.
  • To measure the performance of our own advertising.

3. Cookies and advertising tools

We use a login cookie to keep you signed in. We use the Meta (Facebook) Pixel and Conversions API to measure registrations that come from our ads; this shares limited event data (such as a registration event and hashed contact details) with Meta. We do not sell your personal data.

4. Sharing

We share data only with service providers that help us run the Platform (hosting, AI tools used to check story screenshots and answer support messages, and advertising measurement), or when required by law.

5. Storage and security

Data is stored on secured servers. Passwords are hashed. Only authorised staff can access member data. No system is completely secure, so please keep your password and wallet secret phrase private.

6. Retention

We keep account and transaction records for as long as your account is active and afterwards as needed for fraud prevention, dispute handling and legal obligations.

7. Your rights

You may ask to access or correct your personal data, or to close your account, by contacting our support. Some data may need to be kept for legal or fraud-prevention reasons.

8. Changes

We may update this policy. The latest version is always available on this page.

9. Contact

Telegram @xenpaidsupportbot, address 138 Robinson Road, #26-01, Singapore 068906. See also our Contact page.